Terms of Service

Last updated: 2 September 2026

In short

You are the sender. Every message goes out under your name, from your address. In law you are its sender, whether you read it first or told Closio to send on its own.

You decide how much runs without you. Manual means you read and approve every message. Automatic means you approved the campaign instead, and it writes and sends inside the limits you set until you stop it.

You choose who to contact. Business contacts, for a business reason. No consumer lists, nothing unlawful, nothing misleading.

You own what it says about you. What we write comes from the description, the angle and the voice you gave us. The claims your messages make about your product, prices and availability are yours.

We handle opt-outs. Anyone who asks to stop is suppressed permanently, across every campaign you run. A reply ends the sequence the same minute.

We control the sending speed. New addresses start at five emails a day and climb. We can slow or pause sending to protect your domain.

No promises about results. We publish what we typically see. Reply rates and inbox placement are not guaranteed, and we cap our liability at what you paid us.

Your data stays yours. We process it to run your outreach and nothing else. Export it or have it deleted whenever you want.

This box is a summary and does not replace the sections below. Where they differ, the sections below are the agreement.

1. Who we are, and what this covers

Closio is a sales automation service operated by Emiko ("we", "us"), Poland. Contact: support@emiko.io.

These terms apply from the moment you accept them, and they cover everything you do with Closio: the account, the workspace, the mailboxes and domains you send from, and every message we send on your behalf. If you accept on behalf of a company, you confirm you are allowed to bind that company.

2. What Closio does

Finds business contacts who match the audience you describe, from business data we license and from public sources.
Writes each message with AI, from what you told us about your company and your offer.
Sends from a mailbox you connect, or from an address we set up for you.
Follows up on a schedule, and stops the sequence the minute someone replies.
Brings replies back into your pipeline, drafts an answer, and tells you when someone is interested.

3. Your account

You sign in with Google or Microsoft. You are responsible for keeping that account secure and for everything done under yours. You must be at least 18 and use Closio only for lawful business-to-business activity. Each person on a team gets their own workspace and their own mailbox: accounts are not to be shared.

4. You are the sender

This is the most important thing in this agreement. Closio writes and delivers, but every message goes out under your name, from your address, and in law you are its sender. That means:

You choose the audience, and you confirm you have a lawful basis for contacting them: legitimate interest for business-to-business contact under the GDPR, or consent where the law of your country or theirs requires it.
You approve what goes out, either message by message or by switching a campaign to automatic. Section 5 says what each of those means. Either way you are the sender.
You are responsible for the claims your messages make about your own product, prices and availability.
You keep your own record of anyone who objects or asks to be removed outside Closio, and you tell us so we can suppress them.

5. Manual and automatic: how much runs without you

Closio sends in one of two ways, and you choose which. The difference is not what goes out, it is who said yes to it.

Manual. Every message is written and then waits for you. Nothing leaves until you approve that message. You can change any word first.
Automatic. You approve the campaign instead of the message: who it reaches, what it offers, how it sounds, how fast it goes and when it ends. Inside those limits it finds people, writes to them and follows up without asking you again. You can pause it, change it or end it at any time, and anything already written stops with it.

Switching a campaign to automatic is you approving in advance. You are still the sender of everything it sends, on the same terms as section 4, and the settings you gave it are the instructions we follow: the description of your company, the angle every message leads with, and the voice it is written in. If any of those is wrong, the messages will be wrong in the same way, and you can change all three at any time.

We do not switch a campaign to automatic for you, and we do not raise a limit you set.

6. What you may not do

Closio may not be used for:

Consumer marketing, or lists of private individuals bought or scraped for the purpose.
Adult content, gambling, cryptocurrency or token solicitation, prescription medicines, weapons, multi-level marketing, debt collection, or political campaigning.
Impersonating a person or a company, inventing a sender who does not exist at your company, or disguising who a message is from.
Misleading claims, fake urgency, fake referrals, or invented mutual connections.
Contacting anyone who has asked you or us to stop.
Anything unlawful where you are, or where the recipient is.

We can pause or close an account that breaks this section, and we will tell you why. A pen-name sender is allowed where the person exists and the company is real; a fictional company is not.

7. Mailboxes and sending domains

You can connect your own Google or Microsoft mailbox, or we can set one up for you on a domain we own. Where we provide the address:

The domain stays ours. You have the use of the address while you are a customer.
When you stop being a customer, that address stops sending and stops receiving. Move any conversation you care about to your own mailbox before you leave.
We may move you to a different address or domain if the one you are on is damaged by circumstances outside your account.

Connecting Google or Microsoft is also subject to their own terms. We use only the permissions you grant, for the purposes described in the Privacy Policy, and you can revoke them at any time. Sending and reply detection stop when you do.

8. LinkedIn, and the risk you are taking

If you connect LinkedIn, we send connection invites and messages on your behalf. You should know this before you do: LinkedIn's own user agreement restricts automated activity, and LinkedIn can restrict or permanently close accounts it believes are automated, whatever the intent behind them.

We keep daily volumes deliberately conservative to reduce that risk, but we cannot remove it. By connecting LinkedIn you instruct us to act on your behalf, you accept that risk, and you agree we are not liable for any restriction, suspension or loss of your LinkedIn account or its contacts. If you are not comfortable with that, run email only. Every other part of Closio works without LinkedIn.

9. What we do to protect you

Opt-outs are permanent. Every email carries a one-click unsubscribe. Anyone who unsubscribes, or replies asking to stop, is suppressed across every campaign in your workspace and stays suppressed.
A reply ends the sequence. Nobody who answers you keeps receiving follow-ups.
We warm new addresses up. A new sending address starts at five emails a day and climbs to full volume over about ten days of clean sending. We slow it down again if bounces or complaints appear.
We do not contact the same person twice. If colleagues at your company use Closio, we de-duplicate across your team so two of you do not land in the same inbox.
AI content is marked. Where the EU AI Act requires machine-readable marking of AI-generated content, we apply it. You stay responsible for reviewing what it writes.

10. Data protection

There are two kinds of personal data here, and they are treated differently.

Your account data — your name, email, company, billing. We are the controller. See the Privacy Policy.
Your prospects, and your message content — you are the controller and we are your processor. We process it only on your instructions, which are: to find contacts matching the audience you describe, to write and send messages, to detect and classify replies, and to keep the records you see in the app.

As your processor we will keep the data confidential and limit access to staff who need it; use only the subprocessors listed in the Privacy Policy, and tell you before adding one; help you answer requests from people whose data we hold; tell you without undue delay about any personal-data breach; keep data in the European Union; and delete or return the data when you leave. This section is our data-processing agreement. If your own compliance team needs it signed separately, write to us.

Sourcing contact data means we hold information about people who never signed up to anything. We tell them who is contacting them, give them a way out of every message, and act on their requests directly if they come to us rather than to you.

11. Results

We publish the numbers we typically see, and we will tell you honestly when an audience is not working. They are observations, not promises. Reply rates, meetings, deals, inbox placement and deliverability depend on your offer, your market, your domain history, and on mail providers whose decisions nobody controls. Nothing in Closio is sold on a guaranteed number of replies or meetings unless we have put that in writing separately.

12. Suspension

Sending happens on shared infrastructure, so one account can damage others. We may pause your sending immediately, without notice, if bounces, spam complaints or blocklisting from your account threaten it, or if section 5 is being broken. We will tell you what happened and what it takes to resume, and where the cause is fixable we fix it with you.

13. Fees and billing

Paid plans are billed monthly in advance, in euro. Fees are non-refundable for a period already started, except where the law says otherwise. We may change pricing for existing customers on 30 days notice. If you do not accept a change you can cancel before it takes effect.

14. Cancelling, and getting your data out

You can cancel at any time by writing to support@emiko.io, effective at the end of the period you have paid for. We stop sending on your behalf straight away when you ask us to. You can export your leads, messages and replies at any point, and we delete your data within 30 days of a deletion request.

15. AI output

Closio uses AI to draft messages, classify replies and research companies. AI can be wrong, and it can be confidently wrong. In manual sending you review each draft; in automatic sending you accepted that risk in advance for that campaign. Either way you are responsible for what goes out under your name, and we are not liable for the content of messages you send.

What the AI writes is steered by what you gave it: your company description, the angle and the voice. We do not add claims of our own about your product.

Messages generated by AI carry machine-readable marking where the EU AI Act requires it. That marking is metadata for automated systems; it is not a notice shown to the person reading your email, and nothing in it identifies Closio to your prospects.

16. Your content and ours

Your leads, your messages and your replies stay yours. We use them to run the service for you, and we use aggregated, non-identifiable statistics to improve the product. We do not sell your data, do not share it with other customers, and do not use it to train general-purpose AI models. Closio itself, the software and the machinery behind it, stays ours.

17. Liability

Closio is provided as it is. To the maximum extent the law allows, our total liability for any claim is limited to the fees you paid us in the 12 months before it arose, and we are not liable for lost profits, lost deals, lost data, damage to a domain or to a mailbox reputation, or any indirect or consequential loss. Nothing here limits liability that cannot be limited by law.

18. Changes, and the law that applies

We may update these terms. Material changes are notified by email at least 14 days before they take effect, and we will ask you to accept them again. These terms are governed by Polish law, and disputes go to the courts of Warsaw, Poland.